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Contact Us

For questions about orders, please include your name and order number.

 

Send us an e-mail

info@cockpitusa.com

 

Give us a call

Monday-Friday from 9am to 5:30pm: 1-212-575-1616

 

Get social with Cockpit USA

Like us on Facebook

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Send us a fax

You can fax your order or any questions to 1-212-575-1636

Be sure to include your day time phone number and e-mail address. If a transmission problem occurs, please mark your second fax as duplicate.

 

Write to us

Cockpit USA, 15 West 39th Street, 12th Floor, New York, NY 10018

 

For Wholesale Inquires please contact us

wholesale@cockpitusa.com   •   1-212-575-1616 x 25

For more information on becoming a Cockpit USA Retailer, please visit our Wholesale Inquiries page.

 

We honor exchanges and refunds for purchases from Cockpit USA only, for a period of 30 days from date of delivery as long as all tags are on the products and they are not worn or damaged. We require all our customers to fill out the Return or Exchange authorization form found HERE before sending us their item for exchange or return. Once we receive information customer will be emailed an authorization form to add to their package, please note that customer is responsible for return or exchange shipping charges.To expedite handling of your returns and exchanges, please include your proof of purchase and mail to: Cockpit 725 New Point Road, Elizabeth, NJ 07201. Attn: Returns. Please note: We do not refund shipping & handling charges. Please note that refunds and exchanges can take up to two weeks to process.

        - Note: any items on sale are not eligible for refund - 

Please Download & Print the following form to ease the Refund/Exchange Process : [Refund & Exchange Form]

For returns sent from outside the U.S.A., please declare the items as "U.S.A. goods being returned to the manufacturer" so that your package does not incur duties. We cannot be responsible for any duties and taxes levied on merchandise and/or any returns or exchanges held in Customs. If making an exchange, please include the correct shipping & handling with your returned goods. Any exchanges will be subject to be charged shipping.