Learn about the Cockpit USA Sales Policies and Procedures
Our 30 Day Guarantee
We want you to be 100% satisfied with your Cockpit USA purchase. If at any time within the 30 days of receiving your order, you are not 100% satisfied with your purchase, you may return or exchange your unworn or unused purchase to us, complete with original hang tags attached AND in its original packaging. Any items damaged will not be accepted back for a refund under our 30 Day Guarantee which is why we ask for returns/exchanges to be placed in original packaging. Before you send us your item please fill out the Return or Exchange Authorization form found HERE. Once we receive your information we will email you a Return Authorization form to include in package. Please return your order via insured and pre-paid UPS or U.S. mail for your protection. We cannot accept returns of custom orders.
Jacky Clyman, Executive Vice President of Cockpit USA
Refunds & Exchanges
We honor exchanges and refunds for purchases from Cockpit USA only, for a period of 30 days from date of delivery as long as all tags are on the products and they are not worn or damaged. We require all our customers to fill out the Return or Exchange authorization form found HERE before sending us their item for exchange or return. Once we receive information customer will be emailed an authorization form to add to their package, please note that customer is responsible for return or exchange shipping charges.To expedite handling of your returns and exchanges, please include your proof of purchase and mail to: Cockpit 725 New Point Road, Elizabeth, NJ 07201. Attn: Returns. Please note: We do not refund shipping & handling charges. Please note that refunds and exchanges can take up to two weeks to process.
Please Download & Print the following form to ease the Refund/Exchange Process : [Refund & Exchange Form]
For returns sent from outside the U.S.A., please declare the items as "U.S.A. goods being returned to the manufacturer" so that your package does not incur duties. We cannot be responsible for any duties and taxes levied on merchandise and/or any returns or exchanges held in Customs. If making an exchange, please include the correct shipping & handling with your returned goods.
If your original order included a “free item”, the cost of the promotional item’s original price will be deducted from your return if it is not included with your return.
Price Adjustment Policy
We are happy to process a price adjustment for you if we reduce the price of any merchandise (in the same color and size) that you have ordered from us within seven (7) days from the date that you submit your order. Cockpit USA offers price adjustments only for merchandise purchased at the FULL RETAIL price.
To obtain a price adjustment on an online purchase please call 1-212-575-1616 x 29 or send an email to email@example.com within the 7 day window. Please remember to include your order number and other details regarding the merchandise that you believe to be eligible for a price adjustment.
Leather Swatch Request
If you would like to see the leather of the jacket you are interested in before purchasing, we would be more than happy to mail you a leather swatch. You can see, feel, and smell the high-quality leather before making your decision.
We charge a small fee of $20, that includes shipping, that is applicable to your first order placed within 3 months of the swatch being sent to you.
Please send an email to firstname.lastname@example.org or call 212.575.1616 to request a leather swatch.
Watches are guaranteed by Cockpit USA for 30 days from date of delivery. After this period, return to manufacturer as indicated in watch instructions.
Please allow a maximum 2-4 business days for your order to be processed before shipping. Item availability is checked when you complete the purchase order. Placing an item in your shopping cart does not ensure its availability, if there are any issues with item's availability Cockpit USA will advise.
Orders are not processed on weekends or nationally recognized holidays. DUE TO HIGH ORDER VOLUME DURING THE MONTHS OF NOVEMBER-DECEMBER, PLEASE ALLOW 7 BUSINESS DAYS TO PROCESS ANY ORDERS.
Need help placing your order? Give us a call at 1-212-575-1616 to reach a customer service representative. If the lines are busy, please leave a message providing a day time phone number or e-mail address where you can be reached.
To place your order by mail, please print out our Mail Order Form, fill out the order form completely and mail to: 15 West 39th Street, 12th Floor, New York, NY 10018
Note: The name and address under “ORDERED BY” must contain the same name and information as on the check or credit card. Be sure to include your name, address, email and daytime telephone number in case we have a question or a problem delivering your order. Please make check or money order payable to “Cockpit USA”. Your check must be pre-printed with name, address and check number.
You can fax your Cockpit Catalog order to 1-212-575-1636. Be sure to include your daytime phone number and e-mail address where you can be reached. If a transmission problem occurs, please mark your second fax as duplicate.
We Ship Internationally
Our international orders are shipped via UPS or FedEx. Orders going to Russia must use FedEx international as carrier. All orders over $1,000 qualify for free shipping. International customers are responsible for all duties, brokerage fees, and taxes on their order.
Note: Shipping charges do not include duties, brokerage fees, and/or taxes on international orders. International customers should contact their Customs for an estimate on their country’s duty, brokerage fees, and taxes. If any international orders are refused by customer, Cockpit USA will be liable to cover these fees when package is returned. Under these circumstances, Cockpit USA will deduct any duties and fees along with shipping from the order's refund.
Shipping in the USA
If shipping to a P.O Box, or APO/FPO address, please contact us via email at email@example.com with your order or call 212-575-1616. UPS or FedEx do not ship to P.O Boxes, or APO/FPO. For an estimate on your shipping rate and taxes, please use our Shipping Estimator in our Shopping Cart. All orders over $1,000 qualify for free ground shipping.
For any further questions, please contact our customer service team
Telephone: 1-212-575-1616 • Email: firstname.lastname@example.org