Return Policy & International Orders
Our 30 Day Guarantee
We want you to be 100% satisfied with your Cockpit USA purchase. If at any time within the 30 days of receiving your order, you are not 100% satisfied with your purchase, you may return or exchange your unworn or unused purchase to us, complete with original hang tags attached AND in its original packaging. Any items damaged will not be accepted back for a refund under our 30 Day Guarantee which is why we ask for returns/exchanges to be placed in original packaging. Before you send us your item please fill out the Return or Exchange Authorization form found HERE. Once we receive your information we will email you a Return Authorization form to include in package. Please return your order via insured and pre-paid UPS or FedEx for your protection. We cannot accept returns of custom orders. Refunds and exchanges can take up to two weeks to process. Shipping charges on refunds are not included.
Jacky Clyman, Executive Vice President of Cockpit USA
Refunds & Exchanges
We honor exchanges and refunds for purchases from Cockpit USA only, for a period of 30 days from date of delivery as long as all tags are on the products and they are not worn or damaged. We require all our customers to fill out the Return or Exchange authorization form found HERE before sending us their item for exchange or return. Once we receive information customer will be emailed an authorization form to add to their package, please note that customer is responsible for return or exchange shipping charges.To expedite handling of your returns and exchanges, please include your proof of purchase and mail to: Cockpit 725 New Point Road, Elizabeth, NJ 07201. Attn: Returns. Please note: We do not refund shipping & handling charges. Please note that refunds and exchanges can take up to two weeks to process.
Please Download & Print the following form to ease the Refund/Exchange Process : [Refund & Exchange Form]
For returns sent from outside the U.S.A., please declare the items as "U.S.A. goods being returned to the manufacturer" so that your package does not incur duties. We cannot be responsible for any duties and taxes levied on merchandise and/or any returns or exchanges held in Customs. If making an exchange, please include the correct shipping & handling with your returned goods. Any exchanges will be subject to be charged shipping.
Our international orders are shipped via UPS or FedEx. All orders over $1,000 qualify for free shipping only with UPS Ground and UPS Worldwide Expedited, any exchanges will be subject to be charged shipping. International customers are responsible for all duties, brokerage fees, and taxes on their order. If customer refuses a package, Cockpit USA will be liable to cover duties and fees refused by the customer. Under this scenario, Cockpit USA will deduct these fees from the order's refund.
Note: Shipping charges do not include duties, brokerage fees, and/or taxes on international orders. International customers should contact their Customs for an estimate on their country’s duty, brokerage fees, and taxes. For an estimate on VAT & Taxes you can click "HERE" Please keep in mind that these are estimates and could be subject to change once package arrives at country of destination