Customer Assistance
Our 30 Day Guarantee
We want you to be 100% satisfied with your Cockpit USA purchase. If at any time within the 30 days of receiving your order, you are not 100% satisfied with your purchase, you may return or exchange your unworn or unused purchase to us, complete with original hang tags attached. Any items damaged will not be accepted back for a refund under our 30 Day Guarantee. Please return your order via insured and pre-paid UPS or U.S. mail for your protection. We cannot accept returns of custom orders.
Sincerely,
Jacky Clyman, Executive Vice President of Cockpit USA
Refunds & Exchanges
We honor exchanges and refunds for purchases from Cockpit USA only, for a period of 30 days from date of delivery as long as all tags are on the products and they are not worn or damaged. To expedite handling of your returns and exchanges, please include your proof of purchase and mail to: Cockpit 725 New Point Road, Elizabeth, NJ 07201. Attn: Returns. Please note: We do not refund shipping & handling charges.
Please Download & Print the following form to ease the Refund/Exchange Process : [Refund & Exchange Form]
For returns sent from outside the U.S.A., please declare the items as "U.S.A. goods being returned to the manufacturer" so that your package does not incur duties. We cannot be responsible for any duties and taxes levied on merchandise and/or any returns or exchanges held in Customs. If making an exchange, please include the correct shipping & handling with your returned goods.
If your original order included a “free item”, the cost of the promotional item’s original price will be deducted from your return if it is not included with your return.
Contact Our Team
Telephone: 1-212-575-1616 • Email: info@cockpitusa.com
Need help placing your order? Give us a call at 1-212-575-1616 to reach a customer service representative. If the lines are busy, please leave a message providing a day time phone number or e-mail address where you can be reached.
Order Processing
Please allow a maximum 2-4 business days for your order to be processed before shipping. Orders are not processed on weekends or nationally recognized holidays.
During the holidays, please allow 5-7 business days for your order to be processed before shipping due to increased holiday purchase volume.
We Ship Internationally
Our international orders are shipped via UPS or Fedex. All orders over $1,000 qualify for free shipping. International customers are responsible for all duties, brokerage fees, and taxes on their order.
Note: Shipping charges do not include duties, brokerage fees, and/or taxes on international orders. Canadian customers can refer to the UPS Rates for Customs Clearance into Canada form. International customers should contact their Customs for an estimate on their country’s duty, brokerage fees, and taxes.
Shipping in the USA
If shipping to a P.O Box, or APO/FPO address, please select USPS (United States Postal Service) to ship your order. UPS does not ship to P.O Boxes, or APO/FPO. For an estimate on your shipping rate and taxes, please use our Shipping Estimator in our Shopping Cart. All orders over $1,000 qualify for free ground shipping.
Long Sizes vs Regular Sizes
Most of our long jackets add an extra 2 inches in length for each size. We recommend you ask our customer service department about long sizing if you are 6 feet or taller.
Jacket Repairs
We can replace the lining, the knit cuffs and waistband, the zipper and even the collar of most Avirex and Cockpit USA jackets, as long as the leather is not too far gone. Please call our customer service line at 1-212-575-1616 ext 29 for prices and time estimates. For more information visit our Jacket Repairs Page.
Leather Swatch Request
If you would like to see the leather of the jacket you are interested in before purchasing, we would be more than happy to mail you a leather swatch. You can see, feel, and smell the high-quality leather before making your decision.
We charge a small fee of $10, including shipping by mail. The $10 can be applied as a credit to your first regular priced jacket order placed 3 months after the swatch is sent to you.
Please send an email to info@cockpitusa.com or call 212.575.1616 to request a leather swatch.
Price Adjustment Policy
We are happy to process a price adjustment for you if we reduce the price of any merchandise (in the same color and size) that you have ordered from us within seven (7) days from the date that you submit your order. Cockpit USA offers price adjustments only for merchandise purchased at the FULL RETAIL price.
To obtain a price adjustment on an online purchase please call 1-212-575-1616 x 29 or send an email to info@cockpitusa.com within the 7 day window. Please remember to include your order number and other details regarding the merchandise that you believe to be eligible for a price adjustment.
Trade in Your Old Leather Jacket
You can send in any leather or sheepskin jacket in wearable condition and receive a credit for $100 to be used towards the purchase of a regular priced leather or sheepskin jacket. Please send your order in with the jacket you are trading in. We donate these jackets to charity and will not be able to return the old jacket after you have sent it in. Last year we sent over 200 jackets to the New York City Coat Drive.
For any further questions, please contact our customer service team
Telephone: 1-212-575-1616 • Email: info@cockpitusa.com
